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GraphConnect Update from Neo4j

March 12, 2020

The health and safety of our community, partners and employees are of the utmost importance to Neo4j.

After monitoring the COVID-19 situation closely, we have decided to postpone GraphConnect 2020 in New York City to 2021. We are actively scoping locations for GraphConnect 2021.

This is a challenging time for everyone, and we appreciate your understanding as we figure out how to provide a superlative and safe event that brings together the global graph community.

We’ll be posting more updates soon. FAQ

Frequently Asked Questions (FAQ)

Last updated: March 12, 2020

Q: Is GraphConnect 2020 going ahead?

A: GraphConnect 2020 will no longer take place on April 20-22 in New York City. We’ll announce a new plan as soon as possible.

Q: When will the date and location for GraphConnect 2021 be announced?

A: We’re still figuring this out and will share the details as soon as we have them.

Q: I was planning to attend GraphConnect 2020 in April. How do I find out more?

A: We will reach out via email in the coming weeks to share the latest updates. Patience is appreciated while our events team works through key questions as quickly as possible.

Q: Will you be offering a virtual GraphConnect event this year?

A: GraphConnect attendees have always stated that networking and meeting face to face is a large part of the value they get from GraphConnect. However, we are exploring options for virtual events and we’ll share the details soon.

Q: How do I get a refund for my GraphConnect 2020 registration fee?

A: We will automatically issue you a full refund of your paid registration fees, if applicable.

If you are due to receive a refund, it will be initiated through Eventbrite on March 12th. The refund will be credited to the bank account or card used for purchase within 5-7 business days, depending on the bank.

Q: Will you reimburse my travel expenses?

A: We are refunding the price of GraphConnect registration. However, we will not be reimbursing travel expenses, such as hotel and airfare. Contact your airline and hotel directly for potential refunds, many are being flexible for travel plans that have been canceled due to COVID-19.

Q: If I purchased an early bird ticket for GraphConnect 2020, will I be able to purchase a ticket at the same price for the next GraphConnect?

A: We’d be thrilled if you could join us at GraphConnect 2021 and would be happy to offer early bird pricing for all GraphConnect 2020 registrants.

Q: I booked my room at the Marriott Marquis Times Square via GraphConnect.com. WIll those be canceled for me?

A: No. Since all hotel reservations were booked directly, Marriott’s policy is to not allow for cancellations of any room reservations associated with the room block unless the individual who made the reservation is the person cancelling. Therefore, you will need to make your room cancellation directly with the hotel.

Please note that the room rates for all rooms will be automatically adjusted to the current room rates for those dates and will vary by length of stay. Anyone with a reservation will receive an automated email from Marriott noting this change. All rooms booked via the room block are subject to normal Marriott cancellation policies.

Q: I’m a sponsor at GraphConnect 2020 in April. What happens to my sponsorship?

A: We will be contacting each of our sponsors individually to discuss next steps over the coming days.

Q: I was scheduled to be a speaker at GraphConnect 2020 in April. What happens now?

A: We will be contacting our speakers individually to discuss options and figure out the next steps.

Q: I have a question that is not covered in the FAQ. How can I get in touch with the GraphConnect events team?

A: If you have additional questions, please feel free to email graphconnect@neo4j.com.